Phone

Good morning, how can I help you ?

I am sorry, I did not catch your name.
Could you say it again.

Just one moment please.
I will connect you.

Good morning.
My name is Yana, Yana Suyana.
I would like to speak to Marketing Manager, please.

Can I talk to ... = I would like to speak to ...
Just a moment. = Thank you. Hold on.
I will connect you = I will put you through.
Am I speaking to A ? = Hello. Is that A
Yes, it's me = Speaking
The reason I am calling is ... =  Yes, I'm phoning you about ...
Can I have your name and address = Could you give me your name and address, please?


 Making Calls
Could I speak to Robin, please?
Yes, this is Yana Suyana from Indosemar.
Is this the Sales/Finance/marketing department?
I am calling about ...
Could you transfer me to the IT department, please?
Could you tell him/her that I called?
Could you ask him/her to call me back ?
Can I leave a message, please?

Receiving Calls
Who is calling please?
Could you tell me what it is about?
I will put you through.
Can you hold on?
He seems to be with someone right now. Can I get him to call you?
I am afraid there is no answer. Can I take a message?
I am sorry, there is no answer. I can transfer you to his/her voice mail.